Refund policy
Last updated: November 6, 2026
This policy covers orders from the StarLux online store, operated by Idan Levi, Tzivoni 1, Gedera 7048101, Israel (email: thewiner123w@gmail.com). Nothing in it limits the rights you have under the consumer laws of your country.
Returns for any reason: 30 days
You can return any item within 30 days after it's delivered, for any reason.
- Email us at thewiner123w@gmail.com with your order number and the items you want to return. We'll reply with the return address and instructions. Please don't send anything back before you hear from us.
- Send the item back in the condition you received it, with all its parts. You pay the return postage.
When the item reaches us, we refund the price you paid for it to your original payment method within 14 days. If you return your whole order, we also refund any standard shipping you paid.
Damaged, faulty, wrong or missing orders
If your order arrives damaged, doesn't work, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. You choose a free replacement or a full refund. If we ask you to send the item back, we pay the return postage.
If your order hasn't arrived 30 days after the latest delivery date we estimated at checkout, contact us and we'll send a free replacement or refund you in full.
Cancelling before shipping
To cancel an order that hasn't shipped yet, email us as soon as possible. If it hasn't shipped, we cancel it and refund you in full.
Changing a color
To change a color, return the item as described above and place a new order.
Refund timing
Refunds go back to the payment method you used. Your bank, card issuer or PayPal may take a few extra days to show it.
If you live in Israel
Under the Consumer Protection Law, 5741-1981, you may cancel a distance purchase from the day of the purchase until 14 days after you receive the item, by notice in writing, by email or by phone. We refund you within 14 days of receiving your cancellation notice. You return the item to our place of business in Israel: Tzivoni 1, Gedera 7048101. You don't need to send it abroad; please email us first so we can arrange the return. We don't charge a cancellation fee.
If you live in the European Union or the United Kingdom
You have the right to withdraw from your purchase within 14 days after you (or someone you name, other than the carrier) receive the goods, without giving a reason. Our 30-day return window above includes this right. To withdraw, send us a clear statement by email; you can use the model form below, but you don't have to. We refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice. We may hold the refund until we receive the goods back or you show proof that you sent them, whichever is earlier. You pay the direct cost of returning the goods, and you're only responsible for any loss in value caused by handling the goods beyond what's needed to check what they are, their features and how they work.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):
To: StarLux, Idan Levi, Tzivoni 1, Gedera 7048101, Israel, thewiner123w@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
Questions
Email thewiner123w@gmail.com.